It is AJ Primus Healthcare Ltd’s policy to ensure it acts in a timely and effective manner with respect to any medical complaints that it receives.
The complaint processes does not affect a user, patient or doctor’s statutory rights.
If the matter that has been raised is of a serious nature requiring further investigation, the Practice Manager will write and advise you of the action being taken in response to your complaint.
A time-scale will be indicated within which you will be contacted again to advise you of any progress or outcome.
The Care Quality Commission will be notified as appropriate.
The complaint will be acknowledged within 48hours and response to the complaint raised will be made in writing within 28 days following full investigation. Please fill in the online form below or you can download the document and fill it in. Link is available below the form.
*Please note – this form is only for the use of our patients/their families. If it is used for other reasons, we are unable to respond.*